Shipping Policy

At GE HENG TRADING CO., LIMITED, we strive to provide a smooth and efficient shopping experience. Below you’ll find important information regarding our shipping policies.

1. Shipping Methods & Carriers

We offer a variety of reliable shipping options to meet your needs, including:

• USPS
• FedEx
• UPS
• DHL
• And other trusted carriers

Shipping times and costs will vary based on your location and the shipping method selected at checkout.

2. Processing Time

Once your order is placed, we aim to process and ship it within 1-3 business days. Orders are processed Monday through Friday, excluding public holidays. Please note that orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Time

Shipping times may vary depending on your location and the shipping method chosen:

• Domestic orders (within the United States): Typically arrive within 3-7 business days.
• International orders: Delivery times vary by destination, usually between 7-15 business days.

Please note that these are estimated delivery times and are subject to delays beyond our control, such as customs processing or carrier issues.

4. Shipping Fees

Shipping fees are calculated based on the weight of your order and your delivery address. You will be able to view the shipping costs before completing your purchase during the checkout process. We offer free standard shipping on orders over a certain value—please check the website for the current promotion.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your order’s status on the carrier’s website.

6. International Shipping

We offer international shipping to many countries. If your country is not listed at checkout, please contact us at [email protected] for assistance. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply when receiving international shipments.

7. Address Accuracy

Please ensure that all shipping information (including your address, phone number, and email) is accurate and complete when placing an order. We are not responsible for delays or issues caused by incorrect or incomplete address information.

8. Shipping Delays

While we strive to meet the estimated delivery timeframes, delays may occur due to reasons beyond our control, such as weather conditions, carrier issues, or customs processing. If your order is delayed, please contact us for assistance, and we will do our best to resolve the issue.

9. Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and, if necessary, offer a replacement or refund for lost or damaged items.