At GE HENG TRADING CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy to ensure a smooth and hassle-free process. Please read the following guidelines for returning items to us.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days from the date of receipt.
- Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Sale items or clearance items are not eligible for return unless defective.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] to inform us about the item you wish to return. Include your order number and the reason for the return.
- Return Authorization: Our team will provide you with instructions on how to return the item, including the return address and any necessary forms.
- Pack the Item: Carefully pack the item in its original packaging (if available) to ensure it is returned in good condition.
- Ship the Item: Return the item using a trackable shipping method to the address provided by our customer service team. Please keep a copy of the shipping receipt for your records.
3. Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a faulty or incorrect item. If the return is a result of our error (e.g., receiving the wrong item or a defective product), we will cover the return shipping costs.
4. Refund Process
Once we receive the returned item and verify that it meets our return conditions, we will process your refund. The refund will be credited to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will assist you in processing a return or issue a replacement at no extra cost.
7. Final Sale Items
Please note that items marked as “Final Sale” or items purchased during promotional events (e.g., clearance sales, special offers) are not eligible for returns or exchanges, unless they are defective or damaged.
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